Frequently Asked Questions

Yes. Your sessions are treated with professional confidentiality. Details are not shared with employers, managers, or family without your consent. Mendify only discloses information in rare situations required by law — for example, if there is a serious risk of harm to you or someone else.

Visit Find a Therapist or use our Matchmaker to shortlist clinicians by concern, language, and session format. Choose a therapist, pick an available slot for online or in-clinic care, and complete booking securely. You will receive email confirmation with session details and, for online sessions, your meeting link after payment.

Yes. Many Mendify therapists offer secure video sessions across India as well as in-person appointments at our clinics. You can filter by format when browsing therapists. Our Trivandrum clinic is open now; Kochi and Calicut locations are coming soon.

Every clinician listed on Mendify goes through credential verification and profile review before appearing on the platform. Our psychologists and counsellors hold recognised qualifications such as RCI registration where applicable, and psychiatrists are licensed medical practitioners.

A strong therapeutic relationship matters. If your first clinician does not feel right, you can explore others on Mendify or message our care team on WhatsApp — we will help you find a better match without judgment.

Therapy (counselling or psychology) focuses on emotional support, coping skills, and behaviour change through conversation-based care such as CBT or trauma-informed approaches. Psychiatry is medical care led by a psychiatrist who can assess symptoms and prescribe medication when clinically appropriate. Many people benefit from one or both.

Session fees depend on the clinician, session type, and whether you meet online or in clinic. Mendify shows transparent pricing before you confirm booking. Standard therapy sessions are typically 60 minutes. If you are unsure which option fits your budget, our care team can guide you.

Yes. Online sessions use secure, private video links shared only with you and your clinician. Mendify is designed with confidentiality in mind — from booking to session reminders — so you can focus on your care.

Mendify therapists offer sessions in English, Malayalam, Hindi, and other regional languages depending on the clinician. You can filter by language when searching for a therapist or ask our care team for help finding the right match.

Sessions are paid securely online at the time of booking through Razorpay. You will see the final amount before confirming. Wallet credits may apply where eligible under Mendify's cancellation and refund policies.